Can I take money out of my retirement account? To review the specific rules and guidelines about when you can take funds from your account, log in to your account, select your plan under Accounts, then click Plan Summary from the Quick Links. Under Resources at the top of the page you will find the Summary Plan Description or Plan Highlights. Contact our Client Service Center at 800.433.1685 for more assistance. How do I rollover my account balance to my new employer? If you are no longer employed contact our Client Service Center at 800.433.1685 to request a paper form. The form will provide specific direction on completion and where to return the form. Confirm with your new employer that the retirement plan can accept rollovers. Can I take a loan from my retirement account? To review the specific rules and guidelines about when you can take funds from your account, log in to your account, select your plan under Accounts, select your plan under Accounts, then click Plan Summary from the Quick Links. Under Resources at the top of the page you will find the Summary Plan Description or Plan Highlights. If your plan allows online loans, Loan Center will be available on the left side menu. Contact our Client Service Center at 800.433.1685 for more assistance. How do I submit my distribution form? If your form requires an employer signature (section 11) please return the signed form to your employer. If an employer signature is not required, log in to your account, select your plan under Accounts, then click Plan Summary from the Quick Links. Select Contact Us from the top menu. Include all required information. What is the status of my retirement distribution request? Once we receive the signed distribution form, allow 3-5 business days for processing, followed by USPS regular mail time for the check from St. Paul, MN. Recently USPS announced a change in delivery timelines, review these changes HERE.
What is the status of my FSA Claim? Typical processing time for an FSA claim is 3-5 business days. To review your claims, log in to your account, select your plan under Accounts, then click Go to My Account from the Quick Links. Why was my claim denied? The IRS requires all transactions to be substantiated or proven eligible. In many cases, debit card transactions automatically substantiate, due to rules set up within our system. These rules allow for debit card transactions to be automatically approved if the amount is equal to your employer’s standard co-pay amount or a multiple of a co-pay, the expense is recurring, or the transaction occurred at a location that keeps track of all eligible items. Automatically verified transactions generally do not require a receipt. If needed, Alerus will reach out to request documentation. This occurs when we need information to prove an expense is eligible. Dental and vision expenses commonly require receipts. For more information on submitting documentation to verify a card transaction, click here. What are the eligible expenses for my health benefit account? You can view a list of eligible expenses here. Why is my Health Benefit card not working? Log in to your account,, select your FSA plan under Accounts, then click Go to My Account from the Quick Links. Under Tasks you will see any actions required to un-suspend your debit card. Why do I need to submit a receipt for my debit card swipe? The IRS requires all transactions to be substantiated or proven eligible. In many cases, debit card transactions automatically substantiate, due to rules set up within our system. These rules allow for debit card transactions to be automatically approved if the amount is equal to your employer’s standard co-pay amount or a multiple of a co-pay, the expense is recurring, or the transaction occurred at a location that keeps track of all eligible items. Automatically verified transactions generally do not require a receipt. If needed, Alerus will reach out to request documentation. This occurs when we need information to prove an expense is eligible. Dental and vision expenses commonly require receipts. For more information on submitting documentation to verify a card transaction,, click here.
How do I access/enroll in My Alerus? Please review the instructions HERE. Click here for Spanish version. I don't remember my password or I need to reset my password Go to My Alerus. Select Forgot Password from the login page. You will need to know the username associated with your account. I don’t remember my username Go to My Alerus. Select Find UserName from the login page. You will need to know the email address associated with your account.
Where can I find mobile app information? Retirement App Retirement App - Spanish Health Benefits App
How do I access my account? For instructions on logging in and managing your payroll account, click HERE.